When you expand the value of DefaultAction, you see the individual properties of the embedded object stored in the DefaultAction property. This information is then piped to the Select-Object cmdlet, which "expands" the value stored in the DefaultAction property. To carry out this task, Get-CsRgsWorkflow is first used to return information about all the workflows found on ApplicationServer. The command shown in Example 3 displays detailed information about the DefaultAction property for each Response Group workflow found on the service ApplicationServer. Example 3 - Get-CsRgsWorkflow -Identity service:ApplicationServer: | Select-Object -ExpandProperty DefaultAction Example 2 - Get-CsRgsWorkflow -Identity service:ApplicationServer:Įxample 2 returns information about all the Response Group application workflows found on the service ApplicationServer. This is done by calling Get-CsRgsWorkflow without any parameters. Examples - Example 1 - Get-CsRgsWorkflowĮxample 1 returns information about all the workflows configured for use in your organization. The Get-CsRgsWorkflow cmdlet provides a way for you to return information about the workflows configured for use in your organization. The availability of agents to answer calls is also dictated by the workflow: workflows are used to configure both business hours (the days of the week and the times of day when agents are available to answer calls) and holidays (days when no agents are available to answer calls).
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Workflows are perhaps the key element in the Response Group application.Įach workflow is uniquely associated with a phone number when someone calls that number, the workflow determines how the call will be handled.įor example, the call might be routed to a series of interactive voice response (IVR) questions that prompt the caller to enter additional information ("Press 1 for hardware support.Īlternatively, the call might be placed in a queue and the caller placed on hold until an agent is available to answer the call.
In this article Syntax Get-Cs Rgs Workflow This cmdlet was introduced in Lync Server 2010.
Workflows determine the actions that are taken when the Response Group application receives a phone call. Returns information about Response Group workflows.
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